TERMS & CONDITIONS
Appointments:
We kindly request 24hrs notice for any cancellations or rescheduling prior to your appointment. In case of missed appointments without any notice, a fee will be charged which is 50% of the cost of the treatment. Arriving more than 15 minutes late will result in appointment being classed as missed. You have to be a minimum of 18 years old to receive any of our treatments. In the event that your therapist is not available to carry out your appointment, through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist if available. In the unusual instance where we may need to cancel your booking, we will endeavour to contact you by telephone and/or email/text message and we will return your booking fee.
Eyelash Extensions:
Please note no eye makeup can be worn at your eyelash extensions appointment. Arriving to your appointment late will result in cutting time of your treatment. Arriving more than 15 minutes late may result in appointment being classed as missed. Lashes require proper maintaining & regular infills. An Infill appointment is required up to 3 weeks. An infill appointment after more than 3 weeks or if there are less than 50% of the applied lashes remaining, you may be charged for a full set. It is not recommended to drink coffee or energy drinks before your eyelash extensions. Due to our insurance policy, children, family members, friends or pets are not permitted in a treatment room during the appointment. Due to the high quality of products, we will not infill other technicians eyelash extensions work. A removal and fresh set will be required in this instance.
Microblading and Permanent Make-up:
It is essential to not drink any coffee or energy drinks on a day of the procedure as well as not taking any painkillers, Aspirin etc. The treatment cannot be carried out in case of cold or flu.
Payment:
We accept all major credit/debit cards, PayPal and cash.
Cancellation policy:
We would ask clients to provide at least 24 hours notice if they need to change or cancel an appointment. Clients may be charged for the time reserved regardless for the reasons of cancelling. For cancellation of Bridal/Prom Packages or Hen Parties we would ask clients to provide the salon with at least 15 days of cancellation/rescheduling notice. Where a client requires those extensive and lengthy technical services an 50% non-refundable deposit will be required at the time of reserving. Any cancelation or rescheduling of a free of charge top-up (permanent make-up. microblading, medical micropigmentation) less than 24h prior your appointment will be no longer honoured. You can still book another top-up appointment at additional cost of £50 for microblading, £70 for permanent make-up and 30% of the medical micropigmentation cost.
Allergy Testing:
If you have any allergies please inform us at the time of booking. Please note that clients booking microblading, permanent make-up or medical micropigmentation treatment will be asked to attend the salon for a patch test at least 24 hours before their first appointment. It is essential and without it these treatments cannot be carried out. Failure to attend for a patch test may result in cancellation of your appointment and the loss of your deposit.
Online Booking:
When booking online / over the phone / in a shop, you will be charged a small online booking fee. This fee is deducted from the appointment cost.
Complaints Procedure:
Beauty Centre by Julia Clark endeavours to treat all our clients appropriately and fairly. If however you are unhappy with a treatment or service you are entitled to lodge a complaint. Please contact us within 72hrs for lashes, 7 days for nails and after 4 weeks for microblading/permanent make-up/medical micropigmentation from your last appointment to discuss your concerns.
Thank you,
BC by Julia Clark
